This policy covers the setup fees and monthly fees charged for website packages, and any ad-hoc invoices paid through this site. It's written in plain language on purpose — if anything here is unclear, message us and we'll talk it through.
The setup fee covers the design and build work that starts as soon as your project is confirmed. Because work begins immediately, setup fees are non-refundable once we've started on your project brief or design. If you cancel before any work has started, we'll refund the setup fee in full.
The monthly fee covers hosting, care, and (for the first 12 months of a package) paying down the build cost. You can cancel your monthly plan at any time with written notice (email or WhatsApp is fine). If you cancel during the first 12 months:
After the first 12 months, the monthly fee drops to a hosting-and-care-only rate and can be cancelled at any time with 30 days' notice, with no further obligation.
If you're charged twice by mistake, or paid the wrong amount through an error on our site, let us know as soon as you spot it and we'll refund the difference promptly.
Approved refunds are returned to the original payment method via Yoco, and typically reflect within a few business days depending on your bank.
Reach out any time at hello@thewebbar.co.za — most things get sorted with a quick conversation before it needs to become a formal dispute.